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Believe it or Not: There Is No Way To Prove That a Software Program Will Do What It's Supposed To Do
From Computerworld, 1991, but just as relevant today.
Optical Computing: Switching the Light Fantastic
A radically different computer (that has yet to be built) would use photons instead of electrons. It's of special interest to the military, since it would be impervious to the electromagnetic pulse emitted by nuclear weapons. Here's how it might work.
Lies, Damned Lies, and Surveys:
Ten Things You Need to Know Before Believing, or Publishing, a Survey
Let me say this up front, so there’s no ambiguity about my position: Surveys are among the most unreliable “seemingly reliable” information sources in existence. Like the Bible or the U.S. Constitution, they can be manipulated to “prove” almost anything. To say that you should take survey results with a grain of salt is a towering understatement.
Three Ways to Incorporate Smart Support for Smart Homes
Published in IoT Evolution World
Five Support Imperatives for Saving the Internet of Things
Self-Service or Live Support: It's Not a Question of Either/Or, It's When and How
Published in SMART Customer Service
While there is a growing trend toward self-service technical support, the nature of technology innovation and consumer adoption means self-service will never be able to stand alone as a definitive support solution. Why? Companies are developing products at such a frenzied pace that hapless consumers often become involuntary beta-testers, discovering problems that engineers overlooked in the development process.
The Internet of Things (IoT), especially the sub-domain called smart home automation, is one of the places where this challenge is most keenly felt.